Phoenix Bark FAQs

If you have any questions about how our tailor-made dog meal plans work, you’ve come to the right place. Feel free to get in touch with us if your question isn’t answered here.

Storage, Defrosting & Feeding Guide

The food will arrive below 5°C and should be stored in the freezer.
We recommend setting aside a drawer in a freezer to store your deliveries – maybe two drawers if you have a larger dog, or multiple dogs. Our Taster Packs will generally take up space similar to the size of a couple of Rubix Cubes. 

Defrosting ❄️

Overnight in the fridge is best.

Feeding 😋

The food is cooked and ready to eat (natural casings included with the sausages!)
Serve at room temperature, or gently warmed (at 90°C in the oven, or steamed)

  • A whole sausage at a time
  • Cut up into bowls 
  • Squeezed into a Kong

You can ask us to create a bespoke, tailored meal plan for your dog and discover how much they will need every day.
Once on a tailored meal plan we will make sure that your dogs next meal plan delivery arrives before they run out, this could be every 2, 4 or 6 weeks.

Is your food raw?

To give your dogs the very best and freshest produce, the meat, herbs, lentils and vegetables in our meals are very gently cooked in their own juices, for just 10 minutes. This kills any pathogens on the raw meat, while retaining as many of the nutrients as possible and maximising the health benefits of all the healthy ingredients.  Feeding a lightly cooked fresh dog food is genuinely the only food type close to feeding raw dog food. If a food is sold to you shelf-stable it is not fresh or close to raw.

The milled chia, flax and pumpkin seeds, along with fresh kelp and eggshell calcium are added at the end, just before the food is portioned for you into perfect ready weighed sausages or minces for delivery! 

How do you know the food is good for the dogs?

As dog lovers with backgrounds in nutrition, we came to realise the importance of knowing what was in our dogs’ dinners – which is why we came up with the wonderful Phoenix Bark recipes! The sad truth is that a lot of the time, dog food sold in the average supermarket is over-processed and full of ingredients we don’t recognise. But why should our dogs have to eat bland, poorly-farmed offcuts or processed meat-meals that have barely any health benefits? 

In our view, fresh food is without question best for dogs (and humans, of course). We use Ireland’s most sustainable farmers and health food suppliers, and always make sure that our recipes include the vitamins and nutrients your dog needs to live a happy, healthy life. 

Why not check out our reviews and read for yourself just how healthy and happy a Phoenix Bark dog is!

Where are you based?

We cook and wrap all the meals in our Kitchen in Country Down, but we also have a base in Dublin from which we can complete personal deliveries across the city and neighbouring counties. The rest of Ireland and Great Britain is covered by couriers for deliveries.

Production & head office
Phoenix Bark Ltd
The Nautilus Centre
Kilkeel
Co. Down
Northern Ireland

UK VAT number 326740602
UK Registered Company 11987669

ROI VAT number 3683029RH

EU Regulatory approval numbers
GB NI/4654
PTF/782/19

Does your free delivery include the UK?

Yes, we can include the majority of the UK in our free deliveries, but as a small business we are taking additional steps to ensure we can do this safely as we shift towards delivering on a larger scale. We need to ensure food is safely and sustainably chilled and packaged as it makes its way from Ireland to the UK to give you and your dogs the best possible experience!

Contact us directly if you have any queries about getting your dogs Meal Plan or Taster Pack delivered to you anywhere in England, Wales, Scotland or Ireland.

Your delicious doggie Taster Pack awaits

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